Refunds and cancellation
This page covers deposits, cancellations, and refunds for Cloudnetservices construction cost audit engagements. It does not apply to products we do not sell — we do not operate an online shop or subscription checkout.
Eligibility
Refunds relate to fees paid under a written fee proposal or appointment letter for cost audit, progress claim review, variation audit, or final account settlement support. Website enquiries themselves carry no charge.
Timeframe to request
Refund or cancellation requests should be sent in writing to info@cloudnetservices.digital as soon as practicable, and no later than fourteen days after the event giving rise to the request (for example, cancellation of a reserved audit window).
Full refunds
A full refund of the deposit is available when:
- We cancel the engagement for reasons within our control before substantive document review begins; or
- You cancel in writing ten or more working days before the agreed start date and we have not yet begun paid document intake.
Partial refunds
If you cancel with fewer than ten working days’ notice, or after document intake has started, we may retain a portion of the deposit reflecting work already performed and diary costs. The retained amount will be itemised. Remaining prepaid fees for unfinished stages are refunded.
Non-refundable items
- Fees for work stages already delivered (for example, a completed progress claim memo or issued final report)
- Third-party costs reasonably incurred with your prior approval (specialist printing, courier of sealed files)
- Time already spent on site sampling for the cancelled window when cancellation occurs after mobilisation
Work already started
Once we have logged your claim pack and begun review, fees for hours or stages completed are payable. You remain entitled to materials produced for paid stages.
Deposits
Deposits reserve auditor diary time. Transferring a deposit to a new date is usually allowed when you give ten or more working days’ notice and the new window is mutually available.
Rescheduling and no-shows
Rescheduling with adequate notice does not forfeit the deposit. If a confirmed site visit is missed without notice (no-show) and our team has attended, a half-day attendance fee may be charged and is non-refundable.
Refund process and timing
Email info@cloudnetservices.digital with your engagement reference, reason, and payment details used. We confirm the decision within ten working days. Approved refunds are returned by the original payment method, or by bank transfer to a Hong Kong account you nominate, within fourteen working days of approval.
Contact for refund requests
Cloudnetservices, Millennium City 2, 378 Kwun Tong Road, Kwun Tong. Telephone +852 3149 0000. Email info@cloudnetservices.digital.