Client stories
What cost audit clients said about claim adjustments, variation packs, and settlement meetings.
Testimonials
They caught a duplicated prelims line in our Tower B claim that had survived three internal reviews. The adjustment was uncomfortable, but it kept the final account honest.
— Mei Ling Chow, commercial manager, Kowloon residential tower
We needed someone who would walk the Kwun Tong site and still read the FIDIC clauses. The variation pack came back marked with entitlement notes we could take into negotiation. Turnaround was a week longer than we hoped, yet the notes were usable.
— Marcus Yip, project director, fit-out main contractor
The progress claim memo listed twelve holds with exact bill references. Our QS team disagreed on two of them, which was fair — but the rest stood and saved a messy certificate argument.
— Priya Sen, employer’s agent, New Territories school package
Settlement support helped us close retention discussions without another three months of correspondence. They stayed in the cost lane and left legal points to our solicitors, which we preferred.
— Daniel Ho, development director, commercial landlord
Extended story: Mid-tower claim reset
A Kowloon residential main contractor asked us to audit interim claim No. 14 after the employer refused certification on structural and façade packages. We sampled measured works on three floors, compared dayworks sheets to gate logs, and rebuilt the variation register where instruction numbers had drifted.
Constraint: night-only access on the façade floors delayed sampling by four days.
Outcome: the revised claim removed HK$1.8M of unsupported prelims and reclassified two variations as rate-only adjustments. Certification resumed on the following cycle with both parties using the same schedule.
Extended story: Fit-out variation freeze
An interior fit-out in Kwun Tong had fifty-plus instructions issued during a compressed programme. Our variation order audit separated entitlement from pricing, flagged seven instructions lacking written confirmation, and produced a negotiation pack the contractor and landlord could mark in one afternoon meeting at Millennium City 2.
If you want a similar reading of your claim file, request an audit.